Luxury SALON & best IN SANTA MONICA

Welcome to the team

Saulino Smith Salon

Welcome to the Saulino Smith Salon Team Page!

Glad you’re here… and let’s be honest, you’ll probably be back. A lot. Unless you’re one of those rare unicorns who memorizes everything on the first go—if so, we salute you. This page is your go-to for all the things you might forget, don’t want to forget, or swear you already knew. And if something’s still unclear (or mysteriously missing), your Director is just a message away and happy to help.

Building Maintence

310-451-9964 x 2

Building Maintence

310-451-9964 x 2

Building Maintence

310-451-9964 x 2

Building Maintence

310-451-9964 x 2

Mangomint FAQ's

How to Check Out a Customer and Add a Product on Mangomint

1. Click ‘Sales’

2. Click ‘New Checkout’

3. Add Client (phone number is easiest)

4. Manually enter product

5. Turn on scanner by holding ‘On’ button until ’Bluetooth’ light is solid blue

6. Scan product

7. Choose staff member (based off who sold the product)

8. Complete the checkout

*** If staff member is purchasing products, add 40% discount prior to completing checkout!

How to Add a Discount to a Transaction within Mangomint

1. Click name of service/product

2. Click ‘Change Price’

3. Add percentage in ‘Discount’ box

How to add a customer to a waitlist with Mangomint

1. In ‘Calendar’, make sure the appointment column (far right) is empty

2. In appointment column, click ‘Waitlist’

3. Click ‘New Entry’

4. Add Client

5. Adjust date and time, and add alternative dates as needed

6. Add service under ‘Add Service’

7. Adjust service provider to specific stylist

8. Click ‘Add to Waitlist’

How to Update Retail Products Stock Quantity within Mangomint

1. Click ‘Products’

2. Search for product in search bar

3. Click on product & scroll to very bottom of right column

4. Under ‘Inventory Changes’ click ‘Add Change’

5. Click ‘Received stock’ and enter amount received

6. Click ‘Add’

How to Handle a Late Cancellation (Within 24 Hours) within Mangomint

1. Click clients appointment

2. Use pencil in top right to edit appointment

3. Add service: ‘Cancellation fee’

4. Click ‘Save Changes’

5. Go to checkout

6. Zero out service amount

7. Add charged amount to ‘Cancellation Fee’ service

**Typically 50% of the service, but confirm with stylist before charging!

8. Complete checkout

How to Process an Assistant Tip at Checkout

1. Under ‘Sales’ click ‘New Checkout’

2. Add ‘Assistant Tip’ service, and adjust ‘Service Provider’ to be assistants name

3. Go to Payments

4. Add desired amount in ‘Tip’

5. Continue with checkout

**Do not add client name for tips (unless they are using card on file)

Color Room

Please reference color room Google Sheet

Color Room Ordering Instructions

Step 1: Get Order Sheets

Grab the order sheets from the shelf under the front desk:

2 × Wella sheets

1 × Salon Centric sheet

Step 2: Check Inventory

Take the sheets and an Expo marker into the Color Room.

Check the following areas:

Color Room walls

Color Room cabinets

Middle cabinets above and below the coffee machine

Compare the stock with the amounts listed on the sheets.

If stock is less than listed, mark the amount needed next to the product with the Expo marker.

Step 3: Prepare to Order Online

Return to the front desk.

Open bookmarks under “Salon Sites”:

Wella Store

Salon Centric

Amazon (only if needed)

Ordering from Wella Store
https://us.wella.professionalstore.com/en-US

Click Log In (top right) → username/password should autofill → click Log in.

Type the product name in the search bar (e.g., KP 2/0 or CT 2/0). Do not press Enter.

Select the product from the dropdown and adjust the quantity using +/- or type it in.

Click the shopping cart button to add it.

If a product isn’t visible, click the heart (Favorites) and check there.

Double-check quantities in the cart.

Proceed to Payment → autofill should populate most info → enter CVV from the sticky note on the register → place order.

Ordering from Salon Centric

https://www.saloncentric.com/

Click Log In → username/password should autofill → click Log in.

Hover over the blue bar next to the search → click My Favorites.

Products are organized by brand:

Redken → all Shades products

Inoa → all Inoa products

Color Room Misc → miscellaneous items

Select the brand, then the desired product.

Use +/- or type the quantity, then click Add to Cart.

Double-check quantities in the cart.

Checkout for Salon Centric:

Choose Same-Day Delivery and confirm the address.

Select store (usually Santa Monica). If out of stock at all stores, place a separate order later.

Click Next, choose No Tip, and type:
“In Pacific Plaza Courtyard, behind Go Greek” in additional notes.

Apply rewards if available.

Select Credit Card, enter CVV from sticky note → click Place Order.

Retail Products

Please reference ......

Instructions for Ordering Retail Products

Step 1: Pull Retail Order Sheets

Go to the green binder in the middle drawer behind the front desk.

Open to the page behind the red divider labeled Retail Order Sheets.

⚠️ IMPORTANT: ALWAYS check backstock (middle and right cabinets under the coffee machine) before ordering additional product.

Step 2: Check Inventory

Review the Product Walls and confirm the quantity in stock matches what’s listed.

If the quantity is lower than listed (or only 3 left in stock), use an Expo marker to write the amount needed in the box next to that product.

Once all sheets are completed, return to the front desk.

Step 3: Open Ordering Websites

Under the “Salon Sites” folder in the Bookmark Bar, open:

Kerastase

Salon Alliance (Oribe)

AWARE Hair

All login info should autofill. If it doesn’t, check the “SAULINO SMITH SALON GUIDE” Google Sheet in the Bookmark Bar.

AWARE Hair

Click the Person Icon (top right).

Click Continue with Shop.

In the Account Dashboard, click Shop Professional (left side).

Select the desired product.

Adjust quantity (minimum order quantity: 3).

Click Add to Bag.

Repeat as needed.

Click the Shopping Bag (top right) → Check Out.

Double-check shipping and payment info (AMEX 1008).

Click Pay Now.

Oribe (Salon Alliance)

https://www.thesalonalliance.com/member/login.cfm

Click Log In.

For retail, click Salon Shop → Go to Salon Shop.

Use the search bar to find the product.

Make sure it is NOT labeled NFR (Not For Resale).

Adjust quantity (most products require a minimum of 3).

Click the Shopping Cart icon next to the quantity dropdown.

Products can also be found under Favorites (Heart Icon) in “Product Wall.”

Repeat as needed.

Click the Shopping Cart (top right) → Checkout → Continue.

Confirm payment method (AMEX 1008).

Click Next Step to complete.

Kerastase

https://www.kerastase-usa.com/

Click Log In.

Search for the product OR click under Products to select the desired line.

Adjust quantity (most products require minimum of 3).

Click Add to Bag → click OK.

Repeat as needed.

Click Bag (top right).

Click Submit Order.

Shu Uemura

Order through CosmoProf by contacting: Savvy Riahi
(612) 387-3360

Text example:

“Hi Savvy, it’s [Name]. We would like to place a retail order for Shu.

Could we please get:
[Amount] of [Product Name],
[Amount] of [Product Name],
[Amount] of [Product Name].

Thank you so much!”

Shipping Units:

Shampoo & Conditioner ship in units of 6

Masks & Stylers ship in units of 3

KARECO & Olaplex (via Salon Centric)

https://www.saloncentric.com/

Click Log In (top right).

Hover over the blue bar → click My Favorites.

Click Product Wall Misc folder.

Select desired product (e.g., KARECO Jumbo Brush).

Adjust quantity using + / - or type it in.

Click Add to Cart.

Double-check quantities before checkout.

Checkout Steps:

Click Same-Day Delivery.

Confirm address.

Select store (usually Santa Monica).

If out of stock everywhere, complete checkout and place a separate order for remaining items

Click Next.

Select No Tip.

In additional notes, type:
“In Pacific Plaza Courtyard, behind Go Greek.”

Click Next.

Apply rewards if available.

Select Credit Card → enter CVV (sticky note in register).

Click Place Order.

Receiving Product Boxes

This is our guide to salon etiquette and performance expectations—aka the roadmap to consistency, professionalism, and top-tier service. When everyone’s aligned, magic happens: clients feel it, the team feels it, and the salon thrives.

Simple rules. High standards. Great vibes.

When Inventory Arrives

1. Confirm + Sign Invoice

2. Unpack box

3. Confirm product amounts with sent invoice ( if no invoice included, then create one)

4. You need to sign & date invoice (as the person who is taken care of this)

5.Three hole punch

6. Put in binder (2nd drawer behind desk)

Update Retail Products within Mangomint

1. Open Mangomint

2. Select Products + (Scroll down left-hand side bar, under inventory)

3. Select "Add stock" (Enter amount received, click ADD for each product)

Update Color Room Products within CosmoPro

NOTE: For every product received you need to update the numbers within CosmoPro

1. Log into CosmoPro

2. Select Payments

3. Go to Products>Inventory>update "available quantity" with amount received of for each product>SAVE

Assumptions are cute. Communication is better.

Client Communitcation

Around here, we speak up so nothing gets lost in translation. We’ll walk you through your service, recommend what’s best for your hair, and set realistic expectations—so the only surprise is how good your hair looks when you leave.

Checking In Customers

Check-In Like You Mean It

First impressions matter. This is not a waiting room. This is a welcome.

The Script (Say it. Don’t freestyle.)

1. Greet immediately. With energy.

“Hi! Welcome in! So glad you’re here today.”

(Yes, immediately. No scrolling. No casual nods.)

2. Confirm name + stylist. Every time. No guessing.

“Can I grab your name, please?”
“And who are you seeing today?”

(Say it out loud. Confirm it. Confidence is cute.)

3. Acknowledge + connect.

“Perfect—[Stylist’s Name] is excited to see you.”

(They are now a guest, not a clipboard.)

4. Offer a drink—and mean it.

“Can I get you something to drink while you wait? We have coffee, tea, or water.”

This is not a rhetorical question.
If you ask it, be ready to deliver it.

5. Set the tone.

“Make yourself comfortable—I’ll let your stylist know you’re here.”

Smile. Eye contact. Energy up. Always.

Front Desk Rule of Thumb

If you sound bored, rushed, or nonchalant—you’re doing it wrong.
We don’t do “relaxing indifference.” We do warm, confident, and intentional.

Checking Out Customers

Check Out Like a Pro (Not a Ghost)

The service isn’t over until they walk out happy, helped, and knowing your name.

The Script (Follow it. Don’t improvise.)

1. Warm close. Still high energy.

“How did everything feel today? Are you loving your hair?”

(We acknowledge the experience first. Always.)

2. Confirm assistant support. Every time.

“Did an assistant help you during your service today?”

(Ask clearly. This matters.)

3. Open the product door—confidently.

“Are you interested in purchasing any products today to maintain your look at home?”

This is not pushy. This is professional.

4. Mention the weekly special. Out loud.

“Just so you know, this week’s special is [insert special here].”

Say it like it’s a perk. Because it is.

5. Close with clarity + name reminder.

“Whenever you have a moment, we’d love a review—it really helps us out. My name is [Your Name], just in case you need it for that five-star moment.”

Smile. Eye contact. Confidence. Done.

Front Desk Reality Check

If you skip steps, we lose:

Assistant credit

Product sales

Specials awareness

Reviews (and correct spelling 😏)

We don’t do accidental checkouts.
We do intentional, polished, memorable exits.

Phone Etiquette

Phone Etiquette: Answer Like You’re Running the Place

The phone is not an interruption. It’s the front door.

1. Answer Promptly. With Energy.

“Hi! Thank you for calling Saulino Smith Salon, this is [Your Name]—how can I help you today?”

Not:

“Hello?”

Silence

Sounding like we woke you up

Smile when you answer. Yes, they can hear it.

2. Listen First. Then Respond.

Let them finish their sentence.
No cutting in. No multitasking tone.

“Absolutely, I can help with that.”

Calm. Confident. In control.

3. Putting Someone on Hold (Ask First. Always.)

“May I place you on a brief hold while I check on that for you?”

Wait for the yes.
“Brief” means brief—not a salon tour soundtrack.

If it’s longer than expected:

“Thank you so much for holding—I really appreciate your patience.”

4. Transferring a Call (No Cold Drops.)

Explain before you transfer.

“I’m going to transfer you to [Name/Department] who can help you best.”

Make sure the transfer is successful.
No disappearing acts. Ever.

If the person isn’t available:

“They’re currently with a guest—would you like to hold, leave a message, or have me help another way?”

Options = professionalism.

5. End the Call Like a Human

“Is there anything else I can help you with today?”

Then:

“We look forward to seeing you—have a great day!”

Warm. Clear. Complete.

Phone Rule We Live By

If the caller feels rushed, confused, or dropped—you did it wrong.
We don’t do chaotic calls.
We do polished, helpful, and intentional conversations.

Located in Santa Monica, Saulino Smith Salon offers a premier experience in hair and beauty. Our talented stylists specialize in a range of services, including precision cuts, expert coloring, balayage, and keratin treatments. We also provide extensions, bridal styling, and rejuvenating hair treatments.